Refund Policy

Operated by Brick Lane Rentals Ltd

Last updated: 23 October 2026 · Customer information & support

Contact us

For help with orders, refunds, account access, or technical issues, contact Brick Lane Rentals Ltd:

• Address: 47 Brick Lane, London E1 6PU, United Kingdom
• Email: info@pos-solutions.co.uk
• Telephone: +44 7545 462474
• Venue: for order-specific problems (wrong item, allergies, pickup time), you may also contact the venue using details on your confirmation or receipt.

Refunds and cancellations

Before preparation: If you need to cancel or change an order, contact us or the venue as soon as possible. Where a card payment has already been captured, Brick Lane Rentals Ltd may issue a refund (or account credit) if cancellation is fair and permitted.

After service or collection: Refunds for quality issues are considered case by case. We may require a brief description and, where reasonable, evidence (e.g. a photo). Chargebacks should be a last resort after contacting us.

How refunds are paid: Card refunds are returned to the original payment method via our payment partners (e.g. Dojo / Stripe). Timing depends on your card issuer (often a few business days after we process the refund).

Statutory rights: Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law (including rights relating to faulty goods or misdescription).

Response times

We aim to respond to support emails within two business days. Urgent safety issues (e.g. severe allergic reactions) should be handled by emergency services and the venue immediately.

Related policies

See our Terms of Service and Privacy Policy.